At ARC Utilities we understand that due to unexpected events, you may sometimes experience difficulties in paying your energy bill.

These reasons could include:

  • A death in the family
  • Household illness
  • Family violence
  • Unemployment
  • Reduced income

To assist you with this ARC Utilities has a hardship policy in place to explain:

  1. How we can help you manage your energy bills
  2. How we consider your circumstances and needs
  3. Your rights as a customer in our hardship program

You can find our comprehensive policy here (If the link does not work please cut and paste the full link listed at the bottom of the page).

If you require help our would like to talk to one of our staff about your account, Please contact our office directly on (07) 2103 3016 or email us at to discuss how we can help you.

Full Link:

Please see attached link to our current Hardship Policy: Customer_Hardship-Policy_2022_08.pdf